l89 1 Privacy Policy

1. Scope of Data Collection

l89 1 collects certain personal information to run its services smoothly and give users the best experience. Only necessary information is collected — nothing beyond what is required.

1.1 Registration and Account Information

Information you provide when opening an account is collected. This includes:

• Full name and date of birth (for age verification — all activities are for users aged 21 and above)
• Mobile number and email address
• Password (stored via encryption; never kept in plain readable form)
• Identity document details (when KYC verification is required)

1.2 Transaction and Financial Information

Transaction records related to bKash, Nagad, Rocket, Upay, or bank transfers are stored to process deposits and withdrawals. Full payment account numbers are not stored on our servers — only the last few characters are retained for identification purposes.

1.3 Device and Technical Information

The following technical information is collected automatically to improve service quality and ensure security:

• IP address and device type
• Browser type and operating system
• Session duration and site activity logs
• Cookies and similar tracking technologies

2. Purpose of Data Use

Collected information is used only for the specific purposes listed below. Personal data is never sold to third parties for commercial purposes under any circumstances.

• Account Management: Registration verification, login security, and account recovery assistance.
• Transaction Processing: Accepting deposits and completing withdrawal requests — typically within 10–45 minutes.
• Customer Support: Resolving issues via live chat and email.
• Security and Fraud Prevention: Detecting unusual activity to keep accounts secure.
• Legal Compliance: Following applicable laws and regulations.
• Service Improvement: Analysing user experience to make the platform more effective.

3. Data Storage and Security

To keep your information secure, l89 1 follows industry-standard technical measures. All data is transmitted via SSL (Secure Socket Layer) encryption and stored on encrypted servers.

3.1 Technical Security Measures

• All communications are encrypted using SSL/TLS protocols
• Passwords are stored using strong hashing algorithms
• Automatic alerts for suspicious login attempts
• Regular security testing and audits
• Access controls — only authorised staff can view the information they need

3.2 Data Retention Period

Data is retained for as long as the account is active. After an account is closed, certain data may be kept for a defined period to meet legal obligations and prevent fraud. Once that period ends, the data is securely deleted.

4. Circumstances for Data Disclosure

Your data may be shared with trusted third parties in limited and specific circumstances. In each case, agreements are in place to ensure data protection.

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These organisations follow their own privacy policies.

4.2 Legal Authorities

Data may be disclosed to comply with legal obligations in response to a court order or a valid request from a government authority.

4.3 Technology Service Providers

Organisations that assist with server management, analytics, and cybersecurity services receive limited access to only the data needed for their specific work.

5. Cookie Policy

The l89 1 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: Used to understand which parts of the site are used most.
• Preference Cookies: Used to remember language and display preferences.

You can manage cookies at any time by changing your browser settings. However, disabling some cookies may limit certain site functions.

6. Your Rights

You have specific rights over your own data. l89 1 respects these rights and aims to respond as quickly as possible.

• Right to Access: You can request to know what information is held about you.
• Right to Correction: You can request correction of inaccurate or outdated information.
• Right to Deletion: You can request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can request that your data not be used for certain specific purposes.
• Right to Data Portability: You can request your data in a common format.

To exercise these rights or if you have any questions, contact our customer support team. Further guidance on managing your account and data is available in our Responsible Gaming section.

7. Protection of Minors

l89 1 strictly does not serve anyone under the age of 21. Age is verified at registration, and data from minors is not knowingly collected. If we become aware that a minor's data has been collected by mistake, it is deleted immediately.

8. International Data Transfers

In some cases, your data may be stored or processed on servers outside Bangladesh. In such cases, we ensure that equivalent data protection measures are in place at the destination.

9. Policy Changes and Updates

This Privacy Policy may be updated over time due to changes in services and technology. For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the service after a change is made will be considered acceptance of the updated policy.

To learn more about this policy or l89 1's services, visit our FAQ section, where many common questions are answered.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our privacy team will review your request promptly.

How to reach us: 24/7 live chat (from any page on the site) or email us at [email protected]. Support is available in both Bengali and English.