For ages 21+

l89 1 Responsible Gaming — Stay Safe

l89 1 believes that enjoying betting and casino entertainment requires both awareness and self-control. Learn everything about our safety tools, age requirements, and support options on this page.

For persons aged 21 or older only

Our Commitment

At l89 1, we believe that online betting and gaming is a form of entertainment — not a source of harm. That is why we work to build a responsible gaming culture and take active steps to ensure the safety of every user.

Our FAQ page for players in Bangladesh contains much of the information you need about responsible gaming, with detailed explanations covering everything from account management to setting your own limits. Gambling or betting is never a way to earn money — it is a leisure activity that must always be kept within a controlled budget.

Our Terms and Conditions clearly state that no one under the age of 21 is permitted to register or play on this platform. Age is verified at registration and may be re-verified at any time during an account review.

If gaming starts to feel like a burden rather than something enjoyable, or you notice a tendency to go beyond your budget, it is time to stop. Under our Privacy Policy, any information related to your self-exclusion or limits is kept completely confidential and is never shared with any third party.

We never encourage unauthorised gambling. If you feel that your own gaming behaviour or that of someone you know is becoming problematic, our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

Tools to Keep Yourself Safe

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period is required.

Take a Break

You can temporarily close your account for anywhere from 24 hours to 30 days. During this time no bets or deposits will be possible, but withdrawals can still be made if needed.

Self-Exclusion

If you are experiencing long-term problems, you can close your account for 6 months to 5 years, or permanently. Compliance with the chosen period is mandatory — the account cannot be reactivated before it ends.

Session Time Limit

Set a limit on how long you play in one session. When the limit is reached, the platform will automatically send a reminder and can end the session if necessary.

View Gaming History

You can view a detailed history of your betting and casino play at any time. Seeing a clear picture of how much time and money you have spent is the first step toward self-control.

Reality Reminder

After you have been playing for a set period of time, the platform will show you an alert with a brief summary of your total playing time and wins and losses.

Self-Exclusion Request

Fill in the form below to send a self-exclusion request to our support team. The team will contact you within 24 hours.

Self-Exclusion Form

All information will be kept completely confidential.

Username

Exclusion Period

Reason (optional)

Warning Signs of a Problem

If you notice the following signs, gaming is no longer at the level of healthy entertainment.

Exceeding your budget

A tendency to bet beyond the limit you set for each day or week is a cause for concern.

Losing track of time

Playing for hours on end and being unable to focus on family, work, or studies.

Chasing losses

Thinking about or placing more bets in order to win back money that was lost.

Relationship strain

Having disagreements with family or friends over gaming, or trying to hide that you are playing.

Financial difficulty

Being unable to cover necessary expenses or borrowing money from others to place bets.

Anxiety or restlessness

Signs such as restlessness, irritability, or sleeplessness when you are unable to play.

Where to Get Help

l89 1 Live Chat Support

Our support team is available 24 hours a day, 7 days a week on live chat in both Bengali and English. Account limit or self-exclusion requests are processed immediately.

Contact by Email

Contact the l89 1 support team directly by email. Write out your issue or request and send it — the team will respond promptly. You will find the email address on our About Us page.

Family and Close Ones

Talk openly with a trusted family member or friend. Support from someone close to you can often work faster than professional counselling.

Professional Counselling

Reach out to a mental health professional or addiction specialist. Many organisations in Bangladesh provide mental health services with full confidentiality.

Age Requirement — 21+ Mandatory

All services at l89 1 are strictly for persons aged 21 or older. Age is verified at registration to ensure that no one underage can use the platform. If there is reason to believe that an account was registered with false information, l89 1 reserves the right to suspend or permanently close that account.

If there are children or teenagers in your home, make sure your device is password-protected and get into the habit of logging out. Never share your account login details with anyone else.

If you suspect that an underage person has used your account, notify us immediately via live chat or email. We will take the necessary steps without delay.

Responsible Gaming — Questions and Answers

Log in to l89 1, go to Account Settings, and open the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

Yes, any funds in your account will remain safe during self-exclusion. You can withdraw your balance during that period, but no new bets or deposits will be allowed.

You cannot make the request directly on their behalf, as the account owner's identity must be verified. However, if you contact us via live chat or email, our team will guide you on how to get the right help.

No. Self-exclusion cannot be cancelled before the chosen period is complete. This policy is kept strict on purpose, so that a decision cannot be reversed on a momentary impulse.

With recreational gaming, you stay within a pre-set budget and time, accept losses without difficulty, and gaming does not affect other areas of your life — work, family, or health. A problem starts when gaming takes over important parts of your life and stopping feels difficult.

Click the live chat button in the bottom-right corner of the page to speak with our support team directly. For email contact, you will find the email address on the About Us page of the site. Support is available in both Bengali and English through both channels.